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In case you do not receive a reply email regarding your inquiry
Please check below in case you do not receive a reply email from us after you have sent an inquiry form.
- 【1】Incorrect email address
- Please confirm the email address is correct prior to sending email.
- 【2】Set it as a spam email
- Please check your spam folder.
- 【3】Rejection setting on cell phone
- Please turn off your default domain setting on your rejection setting. Domains: “m-tokusan.or.jp”, “shop.m-tokusan.or.jp”, “konne.jp”
- 【4】Not a standard email address according to RFC is used such as continuous dots(...) or dot in front of @ (.@)（docomo, au）
- 【5】Free emails such as (gmail.com/hotmail.com/yahoo.jp)
There may be a case where you do not receive a reply due to reasons stated above. Please kindly contact us by phone or fax in case you do not hear from us 2-3 days after you send an email.